Nurzhan Ospanov
Nurzhan is a Customer Success Manager in a fast-growing B2B SaaS startup,

Nurzhan has a proven record and experience in tech startups. While he was doing many things such as founding startups, doing product management, engineering, sales, customer success and customer support, he finds himself the best at delivering value for customers. Nurzhan speaks 3 languages and writes in his Medium blog.
Metrics that help me
I track customer health score, focus on preventing churn and increasing MRR.
How I work with my team
I report bugs for engineering team, sometimes craft feature requests into user stories for product team, and partner with marketing team to create case studies.
Tools I use
Hubspot, Intercom, Asana, Google Drive, Zoom/Hangouts, Statsbot
G2Crowd Reviews about Customer Success
Sometimes customers mix customer success with customer support, but that's okay ;) These reviews are the most rewarding part of my job.
Contact form
Read my publications on Medium
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