Hi, I'm Nurzhan
I do Customer Success in a fast-growing B2B SaaS startup, statsbot.co
How I do Customer Success
Customer requests a demo. I help to schedule a call, discuss a use case, and show demo of the product based on it.
Trial kick-off call is the next step. I help to identify trial goals, and expectations. My role is to make sure we reach success by the end of the trial period together.
Deployment and on-boarding
My team and I help to deploy our product. I support customer throughout subscription period. We focus on getting desired outcome together.
On-going Customer Success
I organise sync up calls, contribute to documentation, lead webinars and answer on support tickets.
Metrics that help me
I track customer health score, focus on preventing churn and increasing MRR.
How I work with my team
I report bugs for engineering team, sometimes craft feature requests into user stories for product team, and partner with marketing team to create case studies.
Tools I use
Hubspot, Intercom, Asana, Google Drive, Zoom/Hangouts, Statsbot
about Customer Success
Sometimes customers mix customer success with customer support, but that's okay ;) These reviews are the most rewarding part of my job.
High Touch Customer Service. While they are a small start up, they listen to users when we need important features.
Startup from US
World-class support (and even training), incredibly responsive to feature-requests. If you're looking for a big data reporting tool, look no further than these guys!
Edtech company from South Africa
The onboarding and ongoing customer support has been like nothing I've experienced before. The team are incredibly responsive, professional and knowledgable.
Ecommerce company from UK
Incredible support! Really, really great. Very responsive to feature requests and willing to go above and beyond wherever possible.
SaaS startup from Australia
Feel free to reach me out
Thanks! I have received your email and try to get back asap.
You can also send email to firstname.lastname@example.org
Read my publications on
Excel for Startups
Simple Financial Models and Dashboards
SQL Queries for Funnel Analysis
A template for building SQL funnel queries
How to Reduce Churn Rate By Handling Stripe Failed Payments
How We Automated Dunning Management
How to Get All Your Product Launch Metrics Without Leaving Slack
How we used Statsbot to track our own release
Identifying User Pain Points and How It Can Be Solved
Analysis On Spotify and Its Partnerships
Which platforms are the most promising and how Shopify can build a user habit
My Thoughts On Improving Udacity Mobile App
Design suggestions and user re-engagement
How To Create Ecommerce Website in 12 Hours
For professional filmmaker
Illustrations by undraw